Failure To Attend Appointment Procedure
(DNAs - did not attend)
A significant amount of time is invested at this surgery to create an appointment system that will adequately manage supply and demand. All factors including doctors training, annual leave and known “higher demand times” eg winter and after bank holidays are taken into account.
Failure to attend NHS doctor and nurse appointments is serious time-wasting of expensive resources.
This practice actively manages patients who persistently fail to attend an appointment and in some cases will take steps to de-register a patient.
It is a myth that doctor and nurse time is not affected.
It is common for patients who fail to attend, to then request a further appointment within 48 hours – busying appointment system and reception further, directly affecting the care of fellow patients.
Staff are instructed to take the following steps:
Doctors & Nurses Appointments
First missed appointment – recorded on computer system as Did Not Attend.
If a patient rings to cancel an appointment within 15 minutes of appointment time, this will still be recorded as Did Not Attend. A letter will be sent advising of our policy.
Second Missed Appointment - recorded on computer as Did Not Attend.
Letter sent to patients registered address advising details of two missed appointments and advising a 3rd missed appointment may result in de-registration.
Third missed appointment (within 12 month period) - recorded on computer as Did Not Attend.
Final letter sent advising of de-registration or requesting a meeting with the registered GP and/or Practice Manager to discuss consequences.
Appeals - please be advised the practice will always respond to reasonable appeals and valid reasons.
INDEX - Policies
Walk-In 1st & 2nd Dose COVID Vaccine Clinic for 18-39 Year Olds
On 29th of July 2021, Teldoc will also be offering a walk-in service for 18-39-year-olds wanting to
Delay of NHS Digital Extract of Data for Research Purposes
Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practi
Change To the Way You Need to Order Prescription Requests.
From 26th July 2021, we are changing the way you need to order prescription requests.
Walk-In 1st Dose Pfizer Clinic for 18-39 Year Olds
From the 19th of July 2021, Teldoc will also be offering a walk-in service for 18-39-year-olds wanti
Face Coverings Will Still Be Required When Attending Teldoc After 19th July
As a responsible healthcare provider, in order to protect our patients and staff, all of our existin