We Are Once Again Accepting Paper Prescription Requests

25 August 2021

We understand the capacity issues relating to Prescription Ordering Direct (POD) has led to a significant inconvenience to patients.

POD is a service commissioned by the Shropshire, Telford & Wrekin CCG for repeat medication requests. The service is not part of Teldoc and we have no control over its capacity.

Since the Pandemic and similar to other practices we have stopped accepting paper requests as COVID 19 is transmissible through contaminated objects. However, given the issues experienced by our patients with POD, as of yesterday, we have started to accept paper-based requests to all of our Teldoc sites. This will mean additional work and additional decontamination processes but Teldoc is keen to go the extra mile to accommodate the needs of our patients.

We have invited our local MP Lucy Allen to Teldoc next week to discuss the concerns we have in relation to the demand on the local health system.

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Update - Please note the practice will be closed from 6pm on Thursday 28th March until 8am on Tuesday 2nd April due to the Easter Bank Holiday.

Think which service? - NHS Shropshire, Telford and Wrekin (shropshiretelfordandwrekin.nhs.uk) Please dial 111 for any non-urgent medical issue that cannot wait until the practice reopens. As always please only dial 999 for any urgent/life threatening matters.

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